Refund policy

Products returned to Galaxy Promo for credit are subject to the following terms and conditions:

Items that have been correctly embroidered, printed or engraved with your brand or logo cannot be returned.

The returned products must be in the unused original condition, including all original packaging and tags, with all tags still attached to products.

The customer must pay for postage/freight of samples and returns. We will provide the address that the goods must be returned to and they must be returned within 10 working days from the date of supply or purchase date.

Goods must be returned by clearly marking the items you are returning and the reason for the return.

Original postage costs are not refundable. However, if you are returning an item for exchange (same style, wrong sizing), we will pay postage on the outward parcel.

In the unlikely event that you have received a product in error that you did not order, please return it to us, and we will credit you and reimburse you for reasonable postage of the products back to us.

In the unlikely event that there is a fault with a product that we are responsible for, we will either send you a replacement or give you a full refund.